WELCOME TO THE LEARNING LAB:
HCD FOR INNOVATION COURSE
This course is designed to equip you all with the mindset, skillset and toolset of Human Centered Design, or HCD. HCD is a powerful tool to foster innovation, optimise efficiency and drive holistic improvements whilst always keeping the needs of people in the front of mind.
WE OFFER TRAINING AND CAPABILITY UPLIFT IN HUMAN-CENTRED DESIGN AND INNOVATION
LEARNING OUTCOMES
This learning provides the opportunity for you to:
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Unlock new ways of thinking and doing
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Experiment more
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Collaborate more
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Better understand your customers
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And move forward with DLL into the future of work.
Try Module 1 - Welcome to the Learning Lab for a quick guide to our learning mission and ethos, the set up of this course and how to navigate around the online learning platform.
WHAT YOU'LL LEARN
Module 1 - Welcome to the Learning Lab
Uncover the details of your learning journey, course structure, project-based learning approach, and identify your unique learning style
Module 2 - Intro to HCD
Explore the principles of HCD to foster innovation, optimise efficiency, and drive holistic improvements and business success
Module 3 - Setting up for Success
Learn to assemble a positive and collaborative team environment, track progress and reduce risks to ensure your projects succeed
Module 4 - What it Means to be Human
Discover how our biases and other limitations influence our perception and decision-making and learn to make more informed choices
Module 5 - How to Understand Your Customers
Understand effective research principles and plans to gather valuable insights from your customers
Module 6 - Unlocking Customer Insights
Learn advanced interview techniques, pattern discovery, mapping insights, and effective use of research data
Module 7 - Insight to Action
Enhance customer experience and service strategy through storytelling, aesthetics, and technology to drive customer loyalty and business viability
Module 8 - People-Centred Design
Learn how to come up with ideas and test them quickly, make better decisions, and use proven techniques for better solutions
Module 9 - Design Refinement & Testing
Master usability testing, accessibility, and performance measurement in large enterprises for sustained business success
Module 10 - Product Delivery & Implementing Change
Discover how to achieve operational excellence, mitigate risks, establish trust systems and drive innovation through iterative design and development
Module 11 - Mini-Conference Roundup
Keynotes from our Tobias thought leaders who delve into the latest trends, innovative ideas, and future possibilities.
Graduation & Celebration!
Consolidate, celebrate and get ready for continued learning!
Course overview
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12 exciting modules
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Learn about end-to-end human-centred design
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Interlaced with lessons, case-studies, and practical activities
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Gain the confidence to contribute to innovative and sustainable business growth strategies & digital transformation
KEY DATES
Jun 21
Intro to HCD Workshop ALL IN
Jun 21
Module 1
Welcome to the Learning Lab HCD END-TO-END
Welcome to the Learning Lab HCD END-TO-END
Jul 5
Module 2
Intro to HCD HCD END-TO-END
Intro to HCD HCD END-TO-END
Jul 19
Module 3
Setting up for Success HCD END-TO-END
Setting up for Success HCD END-TO-END
Aug 2
Module 4
What it Means to be Human HCD END-TO-END
What it Means to be Human HCD END-TO-END
Aug 23
Module 5
How to Understand your Customers HCD END-TO-END
How to Understand your Customers HCD END-TO-END
Sep 6
Module 6
Unlocking Customer Insights HCD END-TO-END
Unlocking Customer Insights HCD END-TO-END
Sep 13
'Design the Right Thing' Workshop ALL IN
Sep 20
Module 7
CX Strategy & Management HCD END-TO-END
CX Strategy & Management HCD END-TO-END
Oct 4
Module 8
People Centred Design HCD END-TO-END
People Centred Design HCD END-TO-END
Oct 18
Module 9
Usability Refinement & Testing HCD END-TO-END
Usability Refinement & Testing HCD END-TO-END
Nov 1
Module 10
Design Refinement & Testing HCD END-TO-END
Design Refinement & Testing HCD END-TO-END
Nov 15
Module 11
Mini-Conference Roundup HCD END-TO-END
Mini-Conference Roundup HCD END-TO-END
Nov 22
'Design Things Right' Workshop ALL IN
Dec 8
Graduation & Celebration!
Ready to get started? Let's dive in!
A NOTE FROM JESS
Write your awesome label here.
CREATED BY
JESS LEEFE
Jess is an experienced and optimistic human centric strategic designer and facilitator. She has deep experience in applying a variety of design methods to driving out positive outcomes and transformations in both the private sector and within government.
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